Cookies

Our sites may use cookies, which are temporary files that store information. These files are used to properly align search behaviour with the range we offer. Cookies come exclusively from our own systems or may be placed by third parties that are directly involved in your visit or booking on our website.

You can always disable cookies in your browser; if you disable this, no cookies will be placed, however, the operation and extensive functionality of the sites you visit will decrease, you may receive less information and also have to perform more actions or enter your data more often.

Bookings

Your search data is recorded, with these cookies your login data is saved to make it easier for you to perform as few input actions as possible when you visit the website again.

Visit from another website

If you come to our site through another website (affiliate/partners) that promote our products, we will record this information in files in order to be able to assess where our customers come from. These include paid advertising sites, affiliate networks, or search engines such as Google, Yahoo, and Bing.

Statcounter

We use Statcounter to register the number of visitors to our sites, this data is intended to improve our service and cannot be used for personal purposes.

Personal data

Helping Hand only stores and uses your personal data if you have entered it yourself in our systems and of which it is clear that you have provided it to us.

This data is included in our customer file on our secure servers for the correct execution of the agreement. Bookings that have been made and settled with the data entered by you regarding the booking will not be destroyed by us, unless you request this by means of an email to hola@helpinghand.es.com By entering your details, you agree that we use them for the correct execution of your booking and/or request for information, and that we may send you promotional emails with offers from Helping Hand.

Third Party Internet Sites

This privacy statement does not apply to third-party internet sites that link to or are connected to our websites.

Privacy statement changes

Helping Hand reserves the right to make changes to this privacy statement. It is recommended that you consult this privacy statement and disclaimer regularly, so that you are aware of these changes.

Safety

Our servers are in a secure area and our websites and payment systems are SSL secured, for more information and what guarantee you offer, please click https://www.digicert.com/what-is-ssl-tls-and-https

Contact

You always have the right to request that we delete your data completely; please contact our customer service for this. For security reasons, we always ask you to confirm this request in writing, this can only be done from the email address that is known in our system. You will then receive a written confirmation stating that your data has been completely deleted.

Please note that we can only comply with this request if all obligations have been met on both sides.